Privacy Policy – Kapra House Women

1. Our Commitment to Privacy

At Kapra House Women, we are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

            💚 Our Promise: We will never sell, rent, or trade your personal data to third parties for marketing purposes without your explicit consent.
        

2. Information We Collect

We collect the following types of information to provide you with the best shopping experience:

Personal Information: Name, email address, phone number, shipping and billing addresses.
Account Information: Username, password (encrypted), and order history.
Payment Information: Payment method details are processed through secure third‑party gateways. We do not store card or UPI details on our servers.
Browsing Data: IP address, device type, browser information, and pages visited to improve our website.
Cookies: We use cookies to remember your preferences and enhance your browsing experience.

3. How We Use Your Information

We use your information to:

✅ Process and fulfill your orders, including shipping and delivery notifications.
✅ Personalise your shopping experience and recommend products you might like.
✅ Send you order confirmations, shipping updates, and promotional emails (you can unsubscribe at any time).
✅ Improve our website, customer service, and product offerings.
✅ Detect and prevent fraud, security incidents, or unauthorised access.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. However, we may share your information with:

Service Providers: Couriers, payment gateways, and marketing platforms that help us deliver our services (they are bound by confidentiality agreements).
Legal Authorities: If required by law, we may disclose information to comply with legal obligations or protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

⚠️ Important: We only share the minimum necessary information with third parties to fulfill your order. We do not authorise them to use your data for their own purposes.

5. Data Security

We take data security seriously and implement multiple measures to protect your information:

🔒 SSL Encryption: All data transmitted between your browser and our website is encrypted.
🔒 Access Controls: Only authorised personnel have access to your data, and they are trained in data protection.
🔒 Data Storage: Your information is stored on secure servers with firewalls and regular security audits.

            🔐 Your security is our priority: While we use industry‑standard security measures, no system is 100% secure. We continuously monitor and update our security practices.
        

6. Cookies

We use cookies to:

🍪 Remember your cart items and preferences.
🍪 Analyse website traffic and user behavior to improve our site.
🍪 Personalise your shopping experience and show relevant recommendations.

You can disable cookies in your browser settings. However, disabling cookies may affect some features of our website.

For more information on how we use cookies, please contact our support team.

7. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the data we hold about you.
Correction: You can update or correct your personal information via your account dashboard or by contacting us.
Deletion: You can request the deletion of your account and personal data (subject to legal retention requirements).
Opt‑Out: You can unsubscribe from marketing emails at any time using the link in our emails or by updating your preferences.
Data Portability: You can request your data in a machine‑readable format.

📧 To exercise your rights: Simply email us at support@kaprahouse.in and we’ll respond within 2‑3 business days.

8. Children's Privacy

Our website is intended for users aged 18 years and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us, and we will delete it.

9. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before sharing your information.

10. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will always reflect the latest version. We encourage you to review this page periodically.

Continued use of our website after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to us:

Our support team is available Mon–Sat, 10 AM – 7 PM (IST).