Returns Policy – Kapra House Women

Return Window

You can return any item within 15 days from the date of delivery. For festive or sale collections, the return window may be extended – check your order confirmation email for details.

            💡 Tip: The 15‑day window is counted from the delivery date, not the order date. So you have plenty of time to try on your new outfits!
        

What Can Be Returned?

We accept returns for most items, provided they meet the following conditions:

✅ Items must be unworn, unwashed, and undamaged.
✅ All original tags and packaging must be intact.
✅ Items must be returned in original condition – no stains, tears, or odours.
✅ Innerwear, lingerie, and earrings are non‑returnable due to hygiene reasons.
✅ Custom‑made or personalised items are not eligible for return.

⚠️ Important: Items returned without original tags or with signs of wear may be rejected. We’ll notify you if your return is not accepted and ship it back to you.

How to Initiate a Return

Returning your item is easy. Follow these simple steps:

1

Log In

Go to your Account > Orders

2

Select Order

Click on the order containing the item

3

Choose Item

Select the item(s) you wish to return

4

Pickup

Our courier will pick up the item

5

Refund

We process your refund within 2‑3 business days

You can also initiate a return by emailing us at support@kaprahouse.in

Exchanges

Need a different size or colour? We offer free exchanges on all eligible items.

Size Exchange: We’ll send you the new size as soon as we receive the original item back.
Colour Exchange: If you prefer a different colour, we’ll swap it for the same item (subject to stock availability).
Exchange Process: Same as returns – just select “Exchange” when initiating the request.

✨ Quick Tip: If you’re unsure about sizing, check our Size Guide before placing your order.

Refunds

Once we receive and inspect your return, we’ll process your refund within 2–3 business days. Here’s how you’ll get your money back:

Payment Method	Refund Time	Notes
Credit/Debit Card	3–5 business days	Refunded to the original card
UPI	2–3 business days	Refunded to the original UPI ID
Net Banking	3–5 business days	Refunded to the original bank account
Cash on Delivery (COD)	5–7 business days	Refunded via bank transfer (we’ll contact you for details)
Store Credit	Immediate	Credited to your account as Kapra Coins

* Refund timelines may vary depending on your bank or payment provider.

Return Shipping Charges

For defective/wrong items: Free return pickup – we cover the cost.
For change of mind: ₹49 will be deducted from your refund to cover return shipping.
For exchanges: Free – we’ll send the replacement item without any extra shipping charges.

Packaging Your Return

To ensure your return is processed smoothly:

📦 Pack the item(s) in the original packaging (if possible) or a secure box/bag.
📄 Include the return slip you receive via email – or write your order number clearly on a paper.
📬 Seal the package securely and stick the return label provided by our courier.

Need Help?

If you have any questions about returns or exchanges, reach out to us:

Our support team is available Mon–Sat, 10 AM – 7 PM (IST).