Your privacy matters. This policy is written in plain language so you know exactly what we collect, why we collect it, and what control you have over it.
Overview
Kapra House ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and safeguard information when you visit our Site or make a purchase.
By using the Site, you consent to the practices described in this policy. If you do not agree, please do not use the Site.
Information We Collect
Information you provide
- Name, email address, phone number and shipping address
- Account login credentials (password stored hashed)
- Order details and payment method selection
- Messages you send us via the contact form or email
Information collected automatically
- Device type, browser, operating system
- IP address and approximate location
- Pages visited and time spent on the Site
- Referring URLs and search terms
Cookies and similar technologies
We use cookies and localStorage to keep you signed in, remember your cart and preferences, and understand how the Site is used.
How We Use Your Information
We use the information we collect to:
- Process, fulfil and deliver your orders
- Send order confirmations, shipping updates and receipts
- Provide customer support and respond to enquiries
- Improve our products, services and Site experience
- Prevent fraud and maintain the security of our platform
- Send marketing communications (only if you opt in)
- Comply with legal obligations
When We Share Information
We do not sell your personal information. We may share it with:
- Courier partners to deliver your orders
- Payment processors to handle transactions securely
- Service providers who help us operate the Site (hosting, analytics)
- Legal authorities when required by law or to protect rights and safety
All third parties we work with are contractually obligated to keep your data confidential and use it only for the purposes we specify.
Data Security
We implement industry-standard security measures to protect your personal data, including:
- Encrypted connections (HTTPS) across the entire Site
- Hashed passwords using bcrypt
- Secure session management with regeneration on login
- Regular security reviews and updates
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.
Order history is retained for a minimum of 7 years to comply with tax and accounting regulations. You may request deletion of other data at any time.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Delete your data (subject to legal retention requirements)
- Object to processing or withdraw consent at any time
- Export your data in a portable format
To exercise any of these rights, email privacy@kaprahouse.in. We will respond within 30 days.
Children's Privacy
Our Site is not intended for children under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of the Site after changes means you accept the updated policy.
Contact Us
For questions or concerns about this Privacy Policy:
- Email: privacy@kaprahouse.in
- Phone: +91 93320 98301
- Address: Plot 1444, Gomia, Jharkhand 829111, India